Booking Policy

Last updated: 25 October 2026

1. About This Policy

At iNdima Kids, we want booking event childcare to be clear and straightforward for parents, couples, and event organisers.

This policy explains how to enquire about and arrange our event childcare services, including wedding childcare, birthday and private event childcare, corporate family events, and children's activity corners.

Our current service focus is Johannesburg and Gauteng.

2. How to Make a Booking

To enquire about our services, please use the event childcare enquiry form on our website or contact us through our published business contact details.

Please provide the following information where available:

• Your name and contact details
• Event type and date
• Event venue and location
• Expected event duration
• Estimated number of children
• Ages of the children
• The type of childcare or activities required
• Any relevant care or accessibility requirements

The more information you provide, the easier it is for us to assess your requirements and discuss an appropriate arrangement.

3. Availability and Quotations

All event enquiries are subject to availability and suitability.

Pricing may depend on the type of event, its location and duration, the number and ages of children, and the services requested.

Where a customised quotation is required, we will discuss your requirements and communicate the proposed service, pricing, and relevant terms.

A quotation should be treated as valid only for the period stated in it. If no validity period is stated, please confirm that the quotation remains available before relying on it.

4. Booking Confirmation

Submitting an enquiry or receiving an initial response does not mean that a booking has been confirmed.

Your booking will be confirmed only after iNdima Kids expressly confirms the arrangement and any agreed booking requirements have been met.

Please retain your booking confirmation and quotation for your records.

The confirmation should specify the agreed event details, services, fees, payment arrangements, and applicable cancellation terms.

5. Payment and Deposits

Any deposit, payment deadline, balance payment, and accepted payment methods will be communicated in your quotation or booking terms.

Important: iNdima Kids must insert its actual deposit and payment rules before publishing this policy. No deposit percentage or payment deadline is established by this document.

Customers should not assume that a date is reserved until the booking has been expressly confirmed.

6. Changes to Your Booking

Please contact us as soon as possible if your event date, venue, duration, expected number of children, or requested services change.

We will review the requested changes and confirm whether they can be accommodated.

Changes may affect availability, pricing, staffing, activities, or other agreed arrangements. Any change to the price or service scope should be communicated and agreed before it takes effect, subject to applicable law.

7. Cancellation and Rescheduling

If you need to cancel or reschedule an event, please contact iNdima Kids in writing as soon as possible and include your booking reference.

The applicable cancellation terms, including any notice periods, deposits, cancellation charges, and refund arrangements, must be communicated as part of the booking terms before confirmation.

If iNdima Kids needs to cancel or materially change an agreed service, we will communicate with the customer and address the matter in accordance with the agreed terms and applicable law.

Policy setup required before publication: iNdima Kids must decide and publish its cancellation notice periods, treatment of deposits, rescheduling rules, and refund arrangements. These terms should be consistent with the Refund & Returns Policy.

8. Children's Information and Care Requirements

To help us understand the needs of an event, we may request relevant information about the children attending.

Parents or authorised guardians should communicate important care requirements in advance, including relevant allergies, accessibility needs, and emergency contact information where necessary.

Please provide only information that is relevant to the service. We will handle personal information in accordance with our Privacy Policy and applicable privacy laws.

9. Service Area

Our current service focus is Johannesburg and Gauteng. Requests outside these areas may be considered individually, subject to availability and any additional costs or arrangements.

Please confirm the event location when making an enquiry.

10. Special Requests

If you require a customised package, children's activity corner, or arrangements for a particular age group, please describe your requirements when enquiring.

All special requests are subject to discussion and confirmation. Please do not assume that a particular activity, item, qualification, or specialist care arrangement is included unless it has been expressly agreed.

11. Questions and Support

If you have questions about a booking or need to update your details, contact us using the business contact information on our website.

iNdima Kids
Email: indimakids@gmail.com

Thank you for considering iNdima Kids for your event. We look forward to helping you create a thoughtful experience for your little guests.